Souzao Enterprises
your health food store in San Diego

FAQ or Frequently Asked Questions

1. How do you search for a product?
2. How do you place an order?
3. Do you add a sales tax?
4. What is the cost of shipping?
5. How do I return a product?
6. How do I get a refund?

Option 1:

Choose from any of the product listings on the Products Web page

• Products sorted by name
• Products sorted by category
• Products sorted by brand
• Products sorted by price range
• Special deals

A list of products that match your search criteria will appear on a Web page.

Option 2:

1. You may also enter a search word(s) in the Search box and click "Search."
   
   
   
   
   
2. A list of products that match your search criteria will appear in another Window generated by our affiliate Atom Z^®:
   
   
   
   
3. Click on any of the listed hyperlink(s) to view your information.

How do you place an order?

Visit our Ordering Web page.

If you need assistance, read our Help Web page under the How to Shop section.

Sales tax is: 7.750%

Sales tax apply to the products made by the following manufacturers:

1. Legacy for Life
2. Life Force International
3. ProJoba International
4. STC Leaders
5. SupraLife
6. Young Living

For all other manufacturers, sales tax apply for California residents only.

Sales tax also apply to our special deals.

What is the cost of shipping?

Option 1:

If you use our PayPal payment system installed on our Ordering Web page:

Carrier: US Postal Service

Method of delivery: Priority mail

Shipping area:

• Continental USA
• Alaska
• Hawaii

Shipping cost: Flat amount method

A flat amount is calculated on the basis of the total purchase.

Example: if your total purchase is $36.85, you will be charged $4.50 for shipping.

Option 2:

• If you wish to select another carrier or another method of delivery
• If your package needs special handling such as insurance, certified mailing, etc.
• If you wish to mail your order to a different address other than the one listed in your credit card company record
• If you wish to select a different online Payment service other than PayPal
• If you don't want to make your payment online
• If you are a buyer from Canada
• If you are a buyer from Puerto Rico
• If you are in the US Armed Forces and stationed overseas
• If you are an international buyer

You have to:

• select your carrier and a method of delivery
• and either contact us for making a payment by money order
• or contact us for using another online Payment Service other than PayPal
• or contact us for making an international payment through PayPal
  
• or contact us for making an international payment by money order

We will then either make arrangements for an international payment through PayPal (for eligible countries) or discuss your best payment strategy.

We can also create a specific online account for your order.

Shipping options - carrier:

			US Postal Service - USPS
			United Parcel Service - UPS
			FedEx
			DHL Worldwide
			Airborne Express

Shipping options - method of delivery:

All carriers offer different methods of shipping such as for instance:

• Standard shipping
• Ground shipping
• 2-day or 3-day shipping
• Overnight shipping
• Express mail

How do I return a product?

Notify Souzao Enterprises immediately and follow these steps for a return:

1. You may send us an e-mail at: help (at)* souzaoenterprises.com.
   
   * In your e-mail, make sure to use the @ symbol instead of (at).
   
   
2. You may also call us at:
   
   (760) 942-1640 every day of the week, 8 AM - 8 PM PST
   
   
3. You may also call us at:
   
   (760) 942-3463 every day of the week, 8 AM - 8 PM PST
   
   
4. You may fax your request at: (760) 942-6260 (24 hours, 7 days)
   
   
5. You may mail us your request at:
   
   

   Souzao Enterprises Returns 3307 La Costa Avenue Carlsbad, CA 92009

   
   
   
6. Place the item(s) in the condition in which it was received in its original packaging.
7. Place the packaged item(s) in the shipping box.
8. Send us a brief note specifying the reason for the return.
9. Indicate whether you are requesting a refund, a replacement or an exchange.
10. Ship your package to:
    
    

    Souzao Enterprises Returns 3307 La Costa Avenue Carlsbad, CA 92009

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

Returns are normally processed within 48 hours of receipt.

How do I get a refund?

Souzao Enterprises stands behind the quality of its product line. If for any reason, a customer is not satisfied with the quality of a product, a return for an exchange or a full refund will be credited back to you within 60 days of receipt of the shipment. Souzao Enterprises offers a 100% money back guarantee on all of its products. Why 60 days? Because, we understand that there is a delivery time that must be included when you return a product.

Items returned more than 60 days after delivery, or which are returned in poor condition due to mishandling, will be charged at Souzao Enterprises discretion.

• Returns are normally processed within 48 hours of receipt.
• Refunds are made to the purchaser using the original method of payment.
• If you originally used a credit card for your purchase, your merchandise credit will appear on your credit card statement within 1-2 billing cycles.
• Shipping costs are not refundable and will be deducted from your refund.
• PayPal fees are not refundable and will be deducted from your refund.

http://www.souzaoenterprises.com/Faq.html

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