Souzao Enterprises
your health food store in San Diego

PayPal^®

We currently use PayPal for our online payments. The Souzao Enterprises Business account is PayPal Verified.

Questions about PayPal topics

1. What is PayPal?
2. Is PayPal secure?
3. How much does it cost to sign up for PayPal?
4. How do I sign up?
5. What method of payment does PayPal accept?
6. How do I use PayPal to send a payment?
7. Is PayPal available internationally?
8. Is Souzao Enterprises PayPal Verified?
9. What is a Personal, Premier and Business account?
10. How can I track my payment history?
11. How can I cancel a payment that I have already sent?
12. How are refunds processed?
13. How can I talk to PayPal about my electronic transfer?

What is PayPal?

PayPal is an account-based system that lets anyone with an e-mail address securely send and receive online payments using their credit card or bank account.

With PayPal, you can send and receive payments through the Internet. Once you sign up for PayPal, you can send money to anyone with an e-mail address using the money from your PayPal balance or another funding option of your choice.

Recipients are notified by e-mail that they have received a payment.

PayPal enables any business or consumer with an e-mail address to securely, conveniently, and cost-effectively send and receive payments online. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal delivers a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.

PayPal offers service to users in 38 countries including the United States and has over 16 million registered users, including more than 3 million business accounts. The PayPal account base is growing by an average of 28,000 accounts per day, with virtually no traditional sales or marketing.

PayPal's service, which lets users send payments for free, can be used from PCs or Web-enabled mobile phones.

EBay's acquisition of PayPal was completed on October 3, 2002, and as a result, PayPal will eventually be integrated into the eBay platform. PayPal will continue to provide service to members, who use their accounts for transactions not associated with eBay. PayPal also will continue to offer credit card, debit card, and money market services.

Is PayPal secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, Souzao Enterprises will not receive sensitive financial information like your credit card or bank account number.

This way, you don't have to worry about paying people you don't know.

The security of your information, transactions, and money is the core of our business and our top priority at Souzao Enterprises.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Before you even register or log in to the Souzao Enterprises PayPal account, the PayPal server checks that you are using an approved browser - one that uses SSL 3.0 or higher. Once this information reaches them, it resides on a server that is heavily guarded both physically and electronically.

The PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

How much does it cost to sign up for PayPal?

Nothing.

Our customers are advised to open a PayPal Personal account for purchasing items in our online store.

Opening a PayPal Personal account is free.

Sending money using a PayPal Personal account is also free.

PayPal Personal accounts are for individual use only and may not receive credit card payments.

How do I sign up?

You have the option creating a free PayPal Personal account:

• Directly from the PayPal Web site
• While making purchases on our Ordering Web page

Directly from the PayPal Web site

Fill out a 1-page PayPal signup form to open your free Personal account.

Enter your profile information, especially your name as it appears on your credit card or bank account.

• Submit your first name.
• Submit your last name.
• Submit your address.
• Submit your city.
• Submit your state.
• Submit your Zip code (5 or 9 digits)
  
  If you are a US resident, do not click on the "Outside the U.S.?" hyperlink as this will lead you to the PayPal International Personal account Web page.
  
  
• Submit your telephone number (PayPal uses your phone number for verification purposes only. Your phone number will always be kept private and will not be shared with us, your merchant for any reason.).
• Submit your e-mail address.
• Create a PayPal password and save it on a sheet of paper.
• Confirm your PayPal password.
• Select 2 security questions and save them on a sheet of paper.
• Answer 2 security questions and save them on a sheet of paper.
• Type the characters provided in a yellow box, this is a security test PayPal uses to prevent automated registrations. Here is an example of a correctly completed test (note: characters are not case sensitive):

• Answer No to the Premier Account question:

  Would you like this to be a Premier Account? Yes No

• Check the User Agreement and Privacy Policy box
• The PayPal server will take you to a new Web page: E-mail confirmation
• Complete the E-mail confirmation by going to your e-mail address.
• Click on the link that was sent to you by PayPal.
• Confirm your e-mail address.
  
  If your browser has trouble with hyperlinks, you can also manually confirm your e-mail address:
  
  
  1. Log in to your PayPal account.
  2. Click on the Confirm e-mail link in the 'Account Overview' box.
  3. Click the "Click here if a link does not appear in the e-mail link."
  4. Check your e-mail inbox.
  5. Copy the Confirmation Number included in the e-mail.
  6. Paste the Confirmation Number in the box provided
  7. Click Confirm.
  8. You have finished signing up and may start using your PayPal account.
     
     
• Access your Personal PayPal account.

While making purchases on our Ordering Web page

1. Products are listed in alphabetical order.
2. Select your product(s).
3. Click on the "Purchase" button to access our secure PayPal account.
   
4. Click the "Continue Shopping" button to come back to our Ordering Web page.
5. Repeat the same process step 3 to 5 if you wish to purchase more products.
6. Click the "Checkout" button at the end of your selection.
7. After checking out, you will be sent to our secure account on the PayPal server.

If you already have a PayPal account, login with:

1. your e-mail address
2. your PayPal password

If you have never paid through PayPal:

Create a free personal account through the "Payment Details" Web page.

• Click the "Click here" button.
• Enter your credit information.
• Submit your first name.
• Submit your last name.
• Submit your credit card number (Visa, MasterCard, Discover, and American Express).
• Submit your credit expiration date.
• Submit your 3 digit credit card verification number.

3 digit credit card verification number

For your safety and security, PayPal requires that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.

The American Express verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number.

• Submit your street.
• Submit your city.
• Submit your state.
• Submit your Zip code.
  
  If you are a US resident, do not click on the "Outside the U.S.?" hyperlink as this will lead you to the PayPal International Personal account Web page.
  
  
• Submit your telephone number (PayPal uses your phone number for verification purposes only. Your phone number will always be kept private and will not be shared with us, your merchant for any reason.).
• Submit your e-mail address.
• Create a PayPal password and save it on a sheet of paper.
• Confirm your PayPal password.
• Type the characters provided in a yellow box, this is a security test PayPal uses to prevent automated registrations. Here is an example of a correctly completed test (note: characters are not case sensitive):

Order confirmation

• Designate your shipping address and confirm payment for the total amount.
• Click on "No shipping address required" only if you want to pick up your order.
• PayPal cannot split an order to ship to multiple addresses.
• Click on the "Add a New Address" to ship to a new address if necessary.
• You will then see a successful transaction Web page
  
  
  
• Click on "Click here to continue" to return to the designated Web page on your Web site.
• The payment amount will be added instantly to your account, both Souzao Enterprises and yourself will receive e-mail receipts detailing the transaction.

What method of payment does PayPal accept?

• Visa
• MasterCard
• Discover/Novus
• American Express*
• Debit card
• Instant Transfer
  
  Your money comes directly out of your bank account. Instant transfer is like writing a check, only faster and more secure. PayPal will send the request to you bank immediately. It may take up to 4 business days for the electronic funds transfer to be reflected in your bank account balance.
  
  
• eCheck
  
  When you use eCheck, you don't have to have a credit card or an alternate funding source attached to your PayPal account. In addition, using eCheck means you won't incur credit card debt, since the money comes directly out of your bank account. eCheck is like writing a check, only faster and more secure.

*Please note that American Express has decided to decline credit card transactions in which an American Express Corporate Card is used with PayPal.

At this time, attempts to register or use an American Express Corporate Card in conjunction with PayPal will be declined.

How do I use PayPal to send a payment?

This question is very important for:

• buyers whose order needs an additional fee for special handling or express delivery.
• international buyers whose shipping fee must be assessed on an individual basis.

After you have signed up for a PayPal Personal account, all you need to do is add your credit or debit card to your account, go to the Send Money tab, and enter the e-mail address of the person to whom you are sending the payment, as well as the amount of the payment.

1. Click on the Send Money tab.
2. Enter the recipient's e-mail address, the amount, the payment type, and an optional subject and note.
3. Click Continue.
4. Click the Funding Options link under the Source of Funds heading.
5. Choose the Instant Transfer, eCheck or credit card radio button.
6. Click Continue.
7. Review the information on the confirmation page and click Send Money to complete your transaction.

You can also use your PayPal balance or your checking account to fund your payment.

Is Souzao Enterprises PayPal Verified?

Yes, Souzao Enterprises is PayPal Verified.

PayPal's Verification System allows you to learn more about users before you pay them through PayPal. Verify that the information below is consistent with the business, organization or person you wish to pay.

E-mail:	souzaoenterprises@yahoo.com
Status:	Verified
Account creation date:	February 09, 2001
PayPal Verification seal: as listed on some of our Web pages

To ensure that this is a legitimate PayPal Verified user, make sure that the URL of this page begins with https://www.paypal.com/.

What it means to be Verified

To become Verified, a PayPal member must provide PayPal with proof that he or she has opened an account at a bank or other financial institution. Because these institutions are required by law to screen account holders, PayPal's verification process increases security when you pay parties you do not know. Please note that PayPal's verification system does not constitute an endorsement of a member, nor a guarantee of a member's business practices. You should always consider other indicators when evaluating members, including length of PayPal membership and reputation scores (on eBay or other auction sites, if applicable).

Note on International buyers

Because International members cannot use the PayPal verification system, no International member can have a Verified status.

Is PayPal available internationally?

Yes. PayPal is currently available in 37 countries worldwide and the United States.

If you reside in any of the following 37 countries you will have to sign up for an international Personal account.

* Users in these countries are limited to sending money with their PayPal accounts. They may not receive payments.

** PayPal accepts withdrawals to local bank accounts in these countries. Users in any country may withdraw funds to a US bank account.

What is a Personal, Premier and Business account?

During your visit of the PayPal Web site, you may encounter these terms:

Personal accounts are for individual use only and may not receive credit card payments.

Premier accounts are for members who will have a high transaction volume, need to accept credit card payments, or would like access to special features such as for instance mass payments and PayPal ATM/Debit card.

Business accounts are for business use only.

Premier and Business accounts are charged a modest fee to receive payments, and include some distinctive features, such as the ability to accept credit card payments.

Premier and Business accounts are upgraded versions of the Personal account. Your selection of these accounts are at your discretion and will not affect any business transactions with Souzao Enterprises.

You must open a PayPal Personal account:

• If you are US resident (Alaska and Hawaii included) who you want to pay through PayPal.
• If you wish to select another carrier or method of delivery and you want to pay through PayPal.
• If your package needs special handling such as insurance, certified mailing, etc. and you want to pay through PayPal.
• If you wish to mail your order to a different address other than the one listed in your credit card company record and you want to pay through PayPal.
• If you are a buyer from Canada and you want to pay through PayPal.
• If you are a buyer from Puerto Rico and you want to pay through PayPal.
• If you are in the US Armed Forces and stationed overseas and you want to pay through PayPal.
• If you are an international buyer and you want to pay through PayPal.

Don't open a PayPal Personal account:

1. If you wish to pay through an online Payment service different from PayPal.
2. If you don't want to make your payment online.
3. If you don't reside in any of the following 37 countries:

* Users in these countries are limited to sending money with their PayPal accounts. They may not receive payments.

** PayPal accepts withdrawals to local bank accounts in these countries. Users in any country may withdraw funds to a US bank account.

How can I track my payment history?

You can view the details of any transaction from your PayPal history.

1. Log in to your PayPal account.
2. Click on the history subtab.
3. Click on the status of any transaction for more information.

How can I cancel a payment that I have already sent?

You may only cancel a payment if the status of the PayPal payment is Unclaimed and we have not yet collected your money.

1. Login to your PayPal account.
2. Click on the History subtab.
3. Click on the Cancel button in the action column of the transaction in question.
4. Click Cancel Payment.
5. You have successfully cancelled your payment.

If your payment is Completed and you want to request a refund, please contact Souzao Enterprises.

The following Unclaimed payments may be cancelled:

• You sent your payment to an e-mail address the recipient has not yet added to his account. Once the recipient adds the e-mail address to his PayPal account, the payment will be automatically credited to his balance.
• The recipient has not yet confirmed his e-mail address. For security reasons, PayPal can only credit payments sent to a confirmed e-mail address.

If you cancel an eCheck payment, the withdrawal from your bank account cannot be cancelled. Instead, the eCheck amount will be credited to your PayPal account balance.

How are refunds processed?

If the original payment was sent using a PayPal account balance or bank account, the funds will be credited to the sender's account. An original payment which was funded with a credit card will be credited back to that credit card.

How can I contact PayPal about my electronic transfer?

PayPal Customer service can be contacted:

You must contact PayPal as soon as you can, if you think your statement is wrong or if you need more information about a transfer shown on the statement.

PayPal must hear from you no later than 60 days after the problem or error has appeared on your on-line statement.

PayPal may ask you some questions

If your initial contact is by phone, you may be requested to send your complaint or question in writing within 10 business days.

PayPal will advise you of the results of their investigation within 10 business days after they hear from you (20 business days for transactions at a point of sale terminal or outside the United States) and if they have made an error, they will correct it promptly.

If more time is needed, however, PayPal may take up to 45 days to investigate your complaint or question (90 days for transactions at a point of sale terminal or outside the United States). If PayPal decides to do this, they will provisionally re-credit your account within 10 days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete their investigation. If they ask you to put your question or complaint in writing and they do not receive it within 10 business days, PayPal may not provisionally re-credit your account.

At the end of their investigation, PayPal will advise you of the results within three (3) business days. If PayPal determines that there was no error, they will send you a written explanation and may debit any provisional credit, any fees, and, or interest provisionally credited in relation to the alleged error. You may ask for copies of the documents that PayPal used in their investigation.

http://www.souzaoenterprises.com/PayPal.html

Web design by Web Orbital. Copyright 2000 - 2004 Souzao Enterprises. All Rights Reserved.