Souzao Enterprises

your health food store in San Diego

What we offer

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Shipping

1. Shipping
2. Other shipping options
3. Sales tax
4. How do you ship outside the United States?
5. How do I fax or mail in an order?
6. Package tracking
7. Shipping timeframes
8. How can I cancel a shipment?
9. How to return a product
10. How to split an order to ship to multiple addresses

Due to the limited features of our PayPal Business account, we cannot provide at this time an integrated shopping cart with various shipping options. Buyers wishing to shop online are limited to United States residents.

• If you wish to select another carrier or another method of delivery
• If your package needs special handling such as insurance, certified mailing, etc.
• If you wish to mail your order to a different address than the one listed in your credit card company record
• If you wish to select a different online Payment service other than PayPal
• If you don't want to make your payment online
• If you are a buyer from Canada
• If you are a buyer from Puerto Rico
• If you are in the US Armed Forces and stationed overseas
• If you are an international buyer

Do not click the PayPal button on the Ordering Web page:

Do not use the PayPal online payment system because our shipping settings in our PayPal account are limited to the:

• US Postal Service (Priority mail)
• United Parcel Service (Ground)

Instead follow the instructions listed in this paragraph Other Shipping options.

Shipping area:

• Continental USA
• Alaska
• Hawaii

Shipping cost: Flat amount method

A flat amount is calculated on the basis of the total purchase.

Example: if your total purchase is $36.85, you will be charged $5.00 for shipping.

Shipping

• If you wish to select another carrier or another method of delivery
• If your package needs special handling such as insurance, certified mailing, etc.
• If you wish to mail your order to a different address other than the one listed in your credit card company record
• If you wish to select a different online Payment service other than PayPal
• If you don't want to make your payment online
• If you are a buyer from Canada
• If you are a buyer from Puerto Rico
• If you are in the US Armed Forces and stationed overseas
• If you are an international buyer

You have to:

• select your carrier and a method of delivery
• and either contact us for making a payment by money order
• or contact us for using another online Payment Service other than PayPal
• or contact us for making an international payment through PayPal
  
• or contact us for making an international payment by money order

We will then either make arrangements for an international payment through PayPal (for eligible countries) or discuss your best payment strategy.

We can also create a specific online account for your order.

Shipping options - carrier:

			US Postal Service - USPS
			United Parcel Service - UPS
			FedEx
			DHL Worldwide
			Airborne Express

Shipping options - method of delivery:

All carriers offer different methods of shipping such as for instance but not only:

• Standard shipping
• Ground shipping
• 2-day or 3-day shipping
• Overnight shipping
• Express mail

Shipping

Sales tax is 7.750%.

Sales tax apply to the products made by the following manufacturers:

1. Life Force International
2. Momentum Worldwide
3. ProJoba International
4. Seasilver USA
5. STC Leaders
6. SupraLife
7. Young Living

For all other manufacturers, sales tax apply for California residents only.

Shipping

PayPal is now available in 45 countries and we can ship orders to any of these countries.

If you reside in any of the following 45 countries except for the United States you will have to sign up for an international Personal account.

Users in any country may withdraw funds to a U.S. bank account.

* Users in these countries can access their local PayPal sites.

**** Users in these countries cannot withdraw funds to their local bank accounts.

Shipping

Send any requests to our Customer care.

Shipping

Tracking is automatic for private carriers such UPS or FedEx.

Some methods of delivery offered by some carriers such as the US Postal Service cannot be tracked.

Shipping

Shipping timeframes depend on your carrier and method of delivery, in general:

• Orders sent via Standard or Ground shipping average 5 to 10 business days.
• Orders sent via Priority mail average 3 to 5 business days.
• Orders sent via 2-day shipping or 3-day shipping average 2 or 3 business days respectively.
• Orders sent via Overnight or Express shipping average 1 to 2 business day.
• Alaska and Hawaii buyers must allow an additional 2 to 3 business days on their orders.
• During holidays, any orders normally processed will not go out until the next business day.

Shipping

Contact us immediately so that we can track your shipment, if it has not already been sent.

You may only cancel a shipment if the status of the PayPal payment is Unclaimed and we have not yet collected your money.

1. Login to your PayPal account.
2. Click on the History subtab.
3. Click on the Cancel button in the action column of the transaction in question.
4. Click Cancel Payment.
5. You have successfully cancelled your payment.

If your payment is Completed and you want to request a refund, please contact Souzao Enterprises.

The following Unclaimed payments may be cancelled:

• You sent your payment to an e-mail address the recipient has not yet added to his account. Once the recipient adds the e-mail address to his PayPal account, the payment will be automatically credited to his balance.
• The recipient has not yet confirmed his e-mail address. For security reasons, PayPal can only credit payments sent to a confirmed e-mail address.

If you cancel an eCheck payment, the withdrawal from your bank account cannot be cancelled. Instead, the eCheck amount will be credited to your PayPal account balance.

Shipping

Notify Souzao Enterprises immediately and follow these steps for a return:

1. You may also contact us through our Customer care feedback form.
2. You may send us an e-mail at: elevator(at)*souzaoenterprises.com.
   
   * In your e-mail, make sure to use the @ symbol instead of (at).
   
   
3. Send us a brief note specifying the reason for the return.
4. Indicate whether you are requesting a refund, a replacement or an exchange.

Shipping

Currently our PayPal online payment system cannot split an order for shipment to more than one address. If you would like to ship items to more than one address, please place a separate order for each address. All applicable delivery and handling charges will be charged for each order.

You may also want to contact us to give us the details of your request.

Shipping

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