Souzao Enterprises
your health food store in San Diego

Shipping

1. Shipping
2. Other shipping options
3. Sales tax
4. How do you ship outside the United States?
5. How do I fax or mail in an order?
6. Package tracking
7. Shipping timeframes
8. How can I cancel a shipment?
9. How to return a product
10. How to split an order to ship to multiple addresses

Due to the limited features of our PayPal Business account, we cannot provide at this time an integrated shopping cart with various shipping options. Buyers wishing to shop online are limited to United States residents.

• If you wish to select another carrier or another method of delivery
• If your package needs special handling such as insurance, certified mailing, etc.
• If you wish to mail your order to a different address than the one listed in your credit card company record
• If you wish to select a different online Payment service other than PayPal
• If you don't want to make your payment online
• If you are a buyer from Canada
• If you are a buyer from Puerto Rico
• If you are in the US Armed Forces and stationed overseas
• If you are an international buyer

Do not click the PayPal button on the Ordering Web page:

Do not use the PayPal online payment system because our shipping settings in our PayPal account are limited to:

• one carrier: US Postal Service
• one method of delivery: Priority mail

Instead look at your options in the Other Shipping options.

Carrier: US Postal Service

Method of delivery: Priority mail

Shipping area:

• Continental USA
• Alaska
• Hawaii

Shipping cost: Flat amount method

A flat amount is calculated on the basis of the total purchase.

Example: if your total purchase is $36.85, you will be charged $4.50 for shipping.

Other shipping options

• If you wish to select another carrier or another method of delivery
• If your package needs special handling such as insurance, certified mailing, etc.
• If you wish to mail your order to a different address other than the one listed in your credit card company record
• If you wish to select a different online Payment service other than PayPal
• If you don't want to make your payment online
• If you are a buyer from Canada
• If you are a buyer from Puerto Rico
• If you are in the US Armed Forces and stationed overseas
• If you are an international buyer

You have to:

• select your carrier and a method of delivery
• and either contact us for making a payment by money order
• or contact us for using another online Payment Service other than PayPal
• or contact us for making an international payment through PayPal
  
• or contact us for making an international payment by money order

We will then either make arrangements for an international payment through PayPal (for eligible countries) or discuss your best payment strategy.

We can also create a specific online account for your order.

Shipping options - carrier:

			US Postal Service - USPS
			United Parcel Service - UPS
			FedEx
			DHL Worldwide
			Airborne Express

Shipping options - method of delivery:

All carriers offer different methods of shipping such as for instance:

• Standard shipping
• Ground shipping
• 2-day or 3-day shipping
• Overnight shipping
• Express mail

Sales tax

For California residents only: Sales tax is 7.750%

How do you ship outside the United States?

PayPal is now available in 38 countries and we can ship orders to any of these countries.

If you reside in any of the following 37 countries you will have to sign up for an international Personal account.

* Users in these countries are limited to sending money with their PayPal accounts. They may not receive payments.

** PayPal accepts withdrawals to local bank accounts in these countries. Users in any country may withdraw funds to a U.S. bank account.

How do I fax or mail in an order?

Use our online Order form.

• You may fax your request at: (760) 942-6260 (24 hours, 7 days)
  
  
• You may mail us your request at:
  
  

  Souzao Enterprises Returns 3307 La Costa Avenue Carlsbad, CA 92009

  
  

Package tracking

Tracking or delivery confirmation upon request only.

Some methods of delivery cannot be tracked.

Shipping timeframes

Shipping timeframes depend on your carrier and method of delivery, in general:

• Orders sent via Standard or Ground shipping average 5 to 10 business days.
• Orders sent via Priority mail average 3 to 5 business days.
• Orders sent via 2-day shipping or 3-day shipping average 2 or 3 business days respectively.
• Orders sent via Overnight or Express shipping average 1 to 2 business day.
• Alaska and Hawaii buyers must allow an additional 2 to 3 business days on their orders.
• During holidays, any orders normally processed will not go out until the next business day.

How can I cancel a shipment?

Contact us immediately so that we can track your shipment, if it has not already been sent.

You may only cancel a shipment if the status of the PayPal payment is Unclaimed and we have not yet collected your money.

1. Login to your PayPal account.
2. Click on the History subtab.
3. Click on the Cancel button in the action column of the transaction in question.
4. Click Cancel Payment.
5. You have successfully cancelled your payment.

If your payment is Completed and you want to request a refund, please contact Souzao Enterprises.

The following Unclaimed payments may be cancelled:

• You sent your payment to an e-mail address the recipient has not yet added to his account. Once the recipient adds the e-mail address to his PayPal account, the payment will be automatically credited to his balance.
• The recipient has not yet confirmed his e-mail address. For security reasons, PayPal can only credit payments sent to a confirmed e-mail address.

If you cancel an eCheck payment, the withdrawal from your bank account cannot be cancelled. Instead, the eCheck amount will be credited to your PayPal account balance.

How to return a product

To arrange a return:

1. Notify Souzao Enterprises.
   
   
2. You may send us an e-mail at: help (at)* souzaoenterprises.com.
   
   * In your e-mail, make sure to use the @ symbol instead of (at).
   
   
3. You may also call us at:
   
   (760) 942-1640 every day of the week, 8 AM - 8 PM PST
   
   
4. You may also call us at:
   
   (760) 942-3463 every day of the week, 8 AM - 8 PM PST
   
   
5. You may fax your request at:
   
   (760) 942-6260 (24 hours, 7 days)
   
   
6. You may mail us your request at:
   
   

   Souzao Enterprises Returns 3307 La Costa Avenue Carlsbad, CA 92009

   
   
   
7. Place the item(s) in the condition in which it was received in its original packaging.
8. Place the packaged item(s) in the shipping box.
9. Send us a brief note specifying the reason for the return.
10. Indicate whether you are requesting a refund, a replacement or an exchange.
11. Ship your package to:
    
    

    Souzao Enterprises Returns 3307 La Costa Avenue Carlsbad, CA 92009

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

• Returns are normally processed within 48 hours of receipt.
• Refunds are made to the purchaser using the original method of payment.
• If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles.
• Shipping costs are not refundable.

How to split an order to ship to multiple addresses

Currently our PayPal online payment system cannot split an order for shipment to more than one address. If you would like to ship items to more than one address, please place a separate order for each address. All applicable delivery and handling charges will be charged for each order.

We can split an order for shipment to more than one address for orders placed by phone, fax or mail. You may download an order form to mail or fax to us.

You may also want to contact us to give us the details of your request.

http://www.souzaoenterprises.com/Shipping.html

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