Souzao Enterprises
your health food store in San Diego


Terms of Use

Last updated: October 27, 2002

  1. Before using this Web site
  2. Medical advice
  3. Code of conduct
  4. Making a purchase
  5. How to return a product
  6. How to get a refund
  7. Trademarks
  8. Links to other Web sites
  9. Limitation of liability
  10. Complaints

Before using this Web site

Read our Terms of Use carefully before using this Web site.

By using the Web site, you agree to be bound by our Terms of Use, also known as our terms and conditions. If you do not agree to these terms, please do not access or use this Web site.

We may at any time and with or without notice:

  • modify our terms and conditions
  • change the content of our Web site, including eliminating or discontinuing any feature, product, or service offered on this Web Site
  • change any fees or charges for any content, feature, product, or service offered on this Web site

Your continued use of the Web site after such changes will indicate your acceptance of such changes.

Please bookmark this Web page and review it periodically to make yourself familiar with the most recent version. You can determine when we last updated our Terms of Use by checking the Last updated date that appears at the top of this Web page.

Medical advice

Souzao Enterprises does not practice medicine or provide medical services of any kind on or through the Web site.

The text, images, and other materials contained on this Web site are for informational purposes only, and are not a substitute for professional medical advice, diagnosis or treatment.

The content of this Web site is not exhaustive, meaning that it does not cover all diseases, ailments, conditions or treatments.

You should always talk to a physician or a qualified health provider with questions concerning a medical condition.

You should never disregard or delay seeking medical advice because of something you see on the Web site.

Code of conduct

You may not:

  • use this Web site for any unlawful purpose
  • transmit any software or other material that contains any virus, worm, time bomb, Trojan horse, or other harmful or disruptive component

Making a purchase

If you wish to purchase products or services described on this Web site, you will be asked by us to supply certain information applicable to your purchase, they include:

  1. your first name
  2. your last name
  3. your address
  4. your city
  5. your state
  6. your Zip code
  7. your country
  8. your home phone
  9. your e-mail address
  10. your credit card number
  11. your credit card expiration date
  12. your credit card verification number

You understand that any such information that you supply to us will be treated by us in the manner described in our Privacy Policy, as updated from time to time.

You agree to pay all charges, including applicable taxes, incurred by you or any users of your account and credit card.

We reserve the right, without prior notification, to change such descriptions or references, or to limit the order quantity on any product or service and, or refuse service to you.

Verification of information may be required prior to our acceptance of any order.

Price and availability of any product or service are subject to change without notice. Any purchase or attempted purchase of any product or service in connection with the Web site shall be deemed to have occurred in California, USA where this Web site is located.

How to return a product

Notify Souzao Enterprises immediately and follow these steps for a return:

  1. You may send us an e-mail at: help (at)* souzaoenterprises.com.

    * In your e-mail, make sure to use the @ symbol instead of (at).

  2. You may also call us at:

    (760) 942-1640 every day of the week, 8 AM - 8 PM PST

  3. You may also call us at:

    (760) 942-3463 every day of the week, 8 AM - 8 PM PST

  4. You may fax your request at: (760) 942-6260 (24 hours, 7 days)

  5. You may mail us your request at:

    Souzao Enterprises
    Returns
    3307 La Costa Avenue
    Carlsbad, CA 92009


  6. Place the item(s) in the condition in which it was received in its original packaging.
  7. Place the packaged item(s) in the shipping box.
  8. Send us a brief note specifying the reason for the return.
  9. Indicate whether you are requesting a refund, a replacement or an exchange.
  10. Ship your package to:

    Souzao Enterprises
    Returns
    3307 La Costa Avenue
    Carlsbad, CA 92009

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

Returns are normally processed within 48 hours of receipt.

How to get a refund

Souzao Enterprises stands behind the quality of its product line. If for any reason, a customer is not satisfied with the quality of a product, a return for an exchange or a full refund will be credited back to you within 60 days of receipt of the shipment. Souzao Enterprises offers a 100% money back guarantee on all of its products. Why 60 days? Because, we understand that there is a delivery time that must be included when you return a product.

Items returned more than 60 days after delivery, or which are returned in poor condition due to mishandling, will be charged at Souzao Enterprises discretion.

  • Returns are normally processed within 48 hours of receipt.
  • Refunds are made to the purchaser using the original method of payment.
  • If you originally used a credit card for your purchase, your merchandise credit will appear on your credit card statement within 1-2 billing cycles.
  • Shipping costs are not refundable and will be deducted from your refund.

Trademarks

Parts of the Souzao Enterprises associated logos are our trademarks and service marks.

All other trademarks and service marks on this Web site are the property of their respective owners.

You may not copy, reproduce, republish, upload, post, transmit, or distribute any content of this Web site in any way, without our prior written permission. Modifying or using the content of this Web site for any purpose other than those described in our Terms of Use may be a violation of our copyright or other rights, and is strictly prohibited.

Links to other Web sites

This Web site contains links to other Web sites or resources. We neither control nor endorse such other Web sites, nor have we reviewed or approved any content appearing on them.

You acknowledge and agree that we are not responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products, services, or information located on or through any other Web site, nor for any loss or damages caused by using or relying on any such content.

Limitation of liability

Souzao Enterprises will bear no responsibility for any products obtained through this Web site.

You agree that any dispute regarding any product obtained through this Web site shall be directed to the manufacturer or supplier of the product and not Souzao Enterprises.

Complaints

If you would like any further information or if you have a complaint regarding this Web site, please contact us.